We collect personal data that you provide directly to us, and data generated automatically through your use of our services, including:

1.1 Booking & Contact Information

• Name, telephone number, and email address;
• Pick-up and drop-off addresses and journey details;
• Flight details, where provided for airport transfers;
• Special requirements, such as accessibility needs (e.g. wheelchair-accessible vehicle requests);
• Correspondence you send us, including via our contact form, email, or telephone.

1.2 Payment Information

• Payment card details, processed securely through our payment provider (we do not store full card numbers on our own systems);
• Account or corporate billing details, where applicable.

1.3 Location & Trip Data

• GPS location data from our mobile app, where you have granted location permissions, used to arrange pick-ups and provide live driver tracking;
• Trip history, including dates, times, routes, and fares.

1.4 Technical Information

• IP address, browser type, device information, and pages visited on our website, collected automatically via cookies and similar technologies (see Section 6);
• App usage data, including crash reports and performance data.

1.5 Recruitment Information

If you apply to drive for us, we also collect information relevant to assessing your application, such as driving licence details, private hire licensing information, and vetting/background check results, in accordance with the requirements of the relevant licensing authority.

We use your personal data for the following purposes:

• To take, confirm, and fulfil bookings, including dispatching drivers and calculating fares;
• To process payments and maintain billing records;
• To communicate with you about your booking, including confirmations, driver ETA updates, and any changes;
• To provide customer support and respond to enquiries or complaints;
• To maintain the safety and security of passengers and drivers, including investigating incidents;
• To comply with our legal and regulatory obligations, including those owed to our licensing authority;
• To improve our services, website, and mobile app;
• With your consent, to send you marketing communications about offers or service updates, which you may opt out of at any time.

We rely on the following legal bases under UK GDPR to process your personal data:

• Performance of a contract ù to take and fulfil your booking;
• Legal obligation ù to meet regulatory and licensing requirements;
• Legitimate interests ù to operate, maintain, and improve our services, and to ensure passenger and driver safety, provided this does not override your rights and interests;
• Consent ù for optional marketing communications and certain app location permissions, which you may withdraw at any time.

We do not sell your personal data. We may share your information with:

• Our drivers, to the extent necessary to fulfil your booking (e.g. pick-up address, contact number);
• Payment processing providers, to handle card transactions securely;
• Booking and dispatch software providers who support our operations;
• Our licensing authority and law enforcement, where required by law or to investigate a safety incident or complaint;
• Professional advisers (e.g. accountants, insurers, legal advisers), where necessary;
• Any successor entity, in the event of a sale, merger, or restructuring of our business.

We do not knowingly transfer personal data outside the UK. Where any of our service providers process data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Booking and trip records are typically retained for a period consistent with our regulatory obligations and tax record-keeping requirements, after which they are securely deleted or anonymised.

Our website may use cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; please note that some parts of our website may not function correctly if cookies are disabled.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used;
• The right of access to the personal data we hold about you;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure of your data, in certain circumstances;
• The right to restrict or object to processing, in certain circumstances;
• The right to data portability, where technically feasible;
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@jettaxis.co.uk. We will respond to your request within one month, as required by law.

Our services are intended for use by adults. We do not knowingly collect personal data from children, other than incidental details (such as being listed as a passenger) provided by a parent or guardian in connection with a booking.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

If you have concerns about how we handle your personal data, please contact us first at info@jettaxis.co.uk so we can try to resolve the issue. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk or by calling 0303 123 1113.

Jet Taxis

74A Bicester Road, Aylesbury, HP19 8AL, UK

Telephone: +44 1296 421212

Email: info@jettaxis.co.uk